Friday, October 19, 2012
This photo reminds me of those word verifications on Blogger, with the blurry numbers. It's an example of a product created by a company that doesn't care about the user's experience. Like printers that drain the color cartridges when you print black and white copies, or phone carriers that keep you on hold for an hour, or the only cable company we can get in Pasadena--the manufacturer just wants you to buy it, they don't really care about whether or not it's useful to you.
Well, I'm here to tell you, I care about User Experience! I want you to visit again and again, so I want you to have a good time while you're here. (I mean--if that's what you want.)
So, let's do a customer survey.
Um, lemme think.
How's the blog working for you?
Does everything open okay?
Does it have the right stuff in it?
Does it have the wrong stuff in it?
Can you get stuff out of it, or is it stuck?
Does it seem fresh?
Is it too loud?
Can you use it for anything?
What would you change about it? (If I would let you, which I'm not saying I would, I'm just asking?)
Does it fit?
Where do you keep it?
Do your friends have one?
Where do they keep it?
Thanks for taking the survey, and have a nice weekend.