I don't usually blog about national chain businesses, but I had such a nice experience at LensCrafters yesterday--yes, the one in the Paseo Colorado--plus I took this bizarre, yet strangely attractive photo of a photo of myself, so I thought I'd post about the experience.
When I arrived, only one employee was on the premises and I was the only customer. The guy answered my questions and directed me to what I needed. When another employee showed up (returning from a quick break) she took over and waited on me hand and foot, showing me frames, answering questions, etc.
By the time I'd selected my finalists the store had filled with customers and the other employees had returned from lunch. My technician, Mary, was waiting on several people at once but I never felt neglected. Mary was efficient. And funny! We made eye jokes. I wish I could remember them. Any of them. You'll just have to trust me; eyes are hilarious.
It turns out the guy who greeted me when I first came in was the eye doctor. He was covering the store while the employees had stepped away. I am so impressed that he did that.
This is completely opposite to my recent experience at another Pasadena business. I prefer not to write negative reviews; I'd rather not give a bad businesses any coverage whatsoever. But it was such a relief to receive great customer service at LensCrafters that I left there practically euphoric.
Plus they gave me $150 off my total because I "donated" a pair of old glasses. Yeesh.
Speaking of bizarre, yet strangely attractive. Either that or oddly euphoric. Badly pixelated? Widely misunderstood? Unfortunately dressed! We can go on.